Your safety is our top priority

From comprehensive insurance to verified users, we've built multiple layers of protection into every booking.

$2M+ insurance coverage on every booking

Automatic protection at no extra cost. Your belongings are covered from day one.

$2M+ coverage included

Every booking includes comprehensive insurance coverage up to $2 million at no extra cost.

Easy claims process

File claims online 24/7. Our team guides you through every step of the process.

Fair assessment

Independent adjusters ensure fair and transparent damage or loss assessments.

Fast resolution

Most claims are resolved within 7-14 days, with payment issued promptly.

What's covered

Fire, smoke, and explosion damage
Water damage and flooding
Theft and burglary
Vandalism
Natural disasters (storms, earthquakes)
Accidental damage during storage
Structural collapse
Lightning strikes

Not covered

Wear and tear from normal use
Damage from pests or vermin (if preventable)
Items stored in violation of terms
Undeclared high-value items
Perishable goods
Intentional damage

High-value items

Items worth over $500 must be declared during booking. Additional coverage is available for valuable items like jewelry, art, or collectibles.

How we keep you secure

Multiple layers of verification and protection for every user.

Identity verification

All users undergo ID verification before booking or listing. We verify government-issued documents.

Profile reviews

Both renters and hosts can leave reviews. Build trust through transparent feedback and ratings.

Secure payments

All payments processed through encrypted, PCI-compliant systems. Never pay outside the platform.

Legal contracts

Every booking includes a legally binding contract that protects both parties' rights.

Photo documentation

We require hosts to upload clear photos of spaces. Renters can document their items before storage.

Secure messaging

Communicate safely through our platform. Never share personal contact info before booking.

What you can (and can't) store

Clear guidelines to keep everyone safe.

Generally allowed

Most household and business items are welcome

Furniture and appliances

Boxes and household items

Clothing and textiles

Books and documents

Sports equipment

Electronics (properly packed)

Tools and equipment

Business inventory

Strictly prohibited

Never store these items for everyone's safety

Flammable liquids or gases

Fire hazard

Explosives or fireworks

Safety risk

Toxic or hazardous chemicals

Health hazard

Perishable food items

Spoilage and pests

Illegal drugs or contraband

Legal reasons

Weapons or ammunition

Safety policy

Live animals or plants

Welfare concerns

Stolen or counterfeit goods

Legal reasons

When in doubt, ask

If you're unsure whether an item is allowed, contact the host before booking. Some hosts may have additional restrictions based on their space.

Safety best practices

Tips to ensure a safe and smooth storage experience.

Before you store

Take photos of all valuable items
Create an inventory list with values
Use quality packing materials
Label boxes clearly
Declare high-value items (over $500)

During storage

Keep communication on the platform
Report any access issues immediately
Don't share access codes with others
Maintain agreed access schedules
Document any damage as soon as found

For hosts

Verify renter identity before access
Maintain clear access paths
Keep the space clean and secure
Respond to renter messages promptly
Document space condition before/after

Store with confidence

Comprehensive protection, verified users, and 24/7 support. Your safety is guaranteed.