Your safety is our top priority

From evidence records to verification and secure payments, each booking shows the protections currently available.

Protection details shown before booking

StorageLocal is not the insurer. Hosts must confirm their own insurance position before listing. Any host-supported declared goods value is based on the host’s own confirmation and is not guaranteed by StorageLocal.

Protection terms by listing

Host-supported declared value details are shown by listing before checkout.

Evidence-first records

Inventory, values, photos, and acknowledgements are recorded before booking where required.

Clear dispute path

Support records and dispute steps are available if a storage issue occurs.

No automatic platform guarantee

StorageLocal does not guarantee host-supported declared values in the default launch mode.

Evidence recorded

Inventory list with declared values
Photos for stored items where required
Host insurance-position confirmation
Prohibited-items acknowledgement
Renter disclosure acknowledgement
Platform messages and access records
Move-in and move-out condition notes
Support or dispute case history

Not guaranteed by StorageLocal

StorageLocal acting as insurer
Automatic payout for loss or damage
A host insurer accepting a claim
Undeclared or undocumented item values
Prohibited, hazardous, illegal, or perishable items
Values above the host-supported maximum

High-value items

If a host supports a declared goods value, renters must declare values, attach item photos, acknowledge prohibited items, and confirm StorageLocal is not the insurer before booking.

How we keep you secure

Multiple layers of verification and protection for every user.

Identity verification

All users undergo ID verification before booking or listing. We verify government-issued documents.

Profile reviews

Both renters and hosts can leave reviews. Build trust through transparent feedback and ratings.

Secure payments

All payments processed through encrypted, PCI-compliant systems. Never pay outside the platform.

Legal contracts

Every booking includes a legally binding contract that protects both parties' rights.

Photo documentation

We require hosts to upload clear photos of spaces. Renters can document their items before storage.

Secure messaging

Communicate safely through our platform. Never share personal contact info before booking.

What you can (and can't) store

Clear guidelines to keep everyone safe.

Generally allowed

Most household and business items are welcome

Furniture and appliances

Boxes and household items

Clothing and textiles

Books and documents

Sports equipment

Electronics (properly packed)

Tools and equipment

Business inventory

Strictly prohibited

Never store these items for everyone's safety

Flammable liquids or gases

Fire hazard

Explosives or fireworks

Safety risk

Toxic or hazardous chemicals

Health hazard

Perishable food items

Spoilage and pests

Illegal drugs or contraband

Legal reasons

Weapons or ammunition

Safety policy

Live animals or plants

Welfare concerns

Stolen or counterfeit goods

Legal reasons

When in doubt, ask

If you're unsure whether an item is allowed, contact the host before booking. Some hosts may have additional restrictions based on their space.

Safety best practices

Tips to ensure a safe and smooth storage experience.

Before you store

Take photos of all valuable items
Create an inventory list with values
Use quality packing materials
Label boxes clearly
Declare high-value items (over $500)

During storage

Keep communication on the platform
Report any access issues immediately
Don't share access codes with others
Maintain agreed access schedules
Document any damage as soon as found

For hosts

Verify renter identity before access
Maintain clear access paths
Keep the space clean and secure
Respond to renter messages promptly
Document space condition before/after

Store with confidence

Clear protection records, verification workflows, and support resources help reduce storage risk.