Privacy Policy

We collect information needed to operate a storage marketplace, including account details, contact information, profile details, host listings, renter storage needs, booking details, messages, support requests, reviews, and platform activity.

Where supported by the product, users may upload listing photos, item photos, identity or verification files, evidence images, and other documents. Payment-related records may include transaction status, invoices, payout status, or payment provider references, but payment card details are handled by payment providers where those providers are used.

We use information to create and secure accounts, show listings, support search, manage booking requests, support host and renter communication, provide customer support, and maintain records of marketplace activity.

We may also use information to investigate safety issues, prevent fraud and misuse, enforce platform rules, improve the service, meet legal obligations, and support payment, payout, refund, tax, or dispute workflows where those features are available.

Listing information and listing photos may be visible publicly or to users browsing the marketplace. Booking, access, and contact details may be shared between hosts and renters when needed to evaluate, confirm, manage, or support a booking.

Users should not include sensitive personal information in listing descriptions, messages, or uploads unless it is necessary for the storage arrangement or a support, safety, verification, or dispute process.

StorageLocal may retain messages, booking records, status changes, support notes, and related activity records so users and support teams can understand what was agreed and respond to questions, complaints, safety reports, or disputes.

Keeping booking communications on the platform where available helps create a clear record of access arrangements, item descriptions, storage rules, and changes.

Photos and uploads may be used to publish listings, verify information, review stored item evidence, support a booking, investigate policy concerns, and handle support or dispute requests.

Evidence, verification, and item uploads are not intended for unnecessary third-party personal data. If an upload contains sensitive information that is not needed, contact support so it can be reviewed under the available support process.

We may share information with service providers that help operate StorageLocal, such as hosting, storage, email, analytics, security, customer support, payment, and verification providers, where those services are used.

We may also disclose information if required by law, to protect rights and safety, to investigate misuse, or to respond to legal, regulatory, insurance, or dispute-resolution processes.

StorageLocal may use cookies, local storage, logs, and similar technologies to keep users signed in, remember preferences, protect accounts, understand product usage, diagnose errors, and improve the service.

Browser settings may allow users to block or delete cookies, but some account, security, and booking features may not work correctly without them.

We keep information for as long as needed to provide the service, maintain marketplace records, comply with obligations, resolve disputes, prevent misuse, and support legitimate business purposes.

We use administrative, technical, and organizational safeguards designed to protect information, but no online service can guarantee absolute security. Users can request account or privacy help through StorageLocal support.

StorageLocal is not intended for children. Users should be old enough to form storage, listing, or booking arrangements in their location.

StorageLocal may be accessed across different countries. Information may be processed in locations where StorageLocal, its infrastructure, or its service providers operate, subject to applicable legal requirements.